EV Agents Portal

Quality Complete Calls Conversions

Quality Assessment

100-90
90-80
80-70
70-50
50 Below

Create QA script

Below Average for 2 consecutive Times
Failed for 3 consecutive times
5 Consecutive Refresher trainings
10 Consecutive Refresher trainings
10 Consecutive Refresher trainings

Pause Calls and send link for Refresher Training
Pause Calls and send link for Refresher Training
Pause Calls and send link for PIP
Briefing & Warning
serve notice